FAQ
About reservations
How can I make a reservation?
You can book online through our reservation form at any time, or call us during opening hours. If we can’t pick up because we are with a guest, please leave a message with your name and phone number and we will get back to you the same day.
What if I need to cancel on the day?
We understand plans change. Cancellations on the day of your appointment are charged at 100% of the treatment price, and same-day changes at 50%. Missed appointments without notice may prevent future online bookings.
What should I do on the day of my appointment?
Please arrive a few minutes before your booked time and take a seat in our lounge; a member of our team will come and welcome you. We always do our best to start on time, and we thank you for your patience on busier days.
Do you welcome male clients?
Yes. Male clients are welcome at our Aoyama, Ebisu, Daikanyama and Yokohama salons. For intimate area treatments, we ask for a photo ID at your first visit.
About our salon
Which products do you use on my skin?
We work with an organic sugar paste made from just sugar, water and lemon, together with our own Kinu skin care line for before and after your treatment. Everything is free from parabens and synthetic fragrance, and we are always happy to share the full ingredient list.
Can I book together with a friend?
Of course. Most of our salons have treatment rooms side by side, so you can book back to back or at the same time. Just mention it in the notes when you make your reservation and we will arrange the timing for you.
Do you offer gift cards?
Yes. Gift cards are available at every salon and can be used for any treatment or product. They are valid for 12 months from the date of purchase and come in a Kinu Hada envelope, ready to give.
How do you keep the salon hygienic?
Hygiene is at the heart of everything we do. Everything that touches your skin, including sheets, gloves and paper shorts, is single-use and replaced after every guest. Our sugar paste is never reused, and tools such as tweezers and trays are cleaned and sterilised with UV after each treatment. We also disinfect every surface you touch and air the rooms regularly throughout the day.
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What others say about
their experience
I had a wonderful sugaring session at Kinu Hada. The atmosphere was relaxing, and the staff was friendly and attentive. I felt pampered!
David Wilson
Kinu Hada's aftercare products are a game changer! They helped soothe my skin after waxing and kept it hydrated. I love their recommendations!
Jessica Taylor
I tried the laser treatment at Kinu Hada and I couldn't be happier with the results. The team was knowledgeable and guided me through every step. Fantastic service!
Sarah Brown
The waxing service at Kinu Hada was top-notch. The staff was professional and made me feel comfortable throughout the process. I will definitely be returning!
Michael Smith
I had an amazing experience at Kinu Hada! The sugaring service was gentle and effective, leaving my skin smooth and hair-free. Highly recommend!
Emily Johnson
“
What others say about
their experience
I had a wonderful sugaring session at Kinu Hada. The atmosphere was relaxing, and the staff was friendly and attentive. I felt pampered!
David Wilson
Kinu Hada's aftercare products are a game changer! They helped soothe my skin after waxing and kept it hydrated. I love their recommendations!
Jessica Taylor
I tried the laser treatment at Kinu Hada and I couldn't be happier with the results. The team was knowledgeable and guided me through every step. Fantastic service!
Sarah Brown
The waxing service at Kinu Hada was top-notch. The staff was professional and made me feel comfortable throughout the process. I will definitely be returning!
Michael Smith
I had an amazing experience at Kinu Hada! The sugaring service was gentle and effective, leaving my skin smooth and hair-free. Highly recommend!
Emily Johnson
“
What others say about
their experience
I had a wonderful sugaring session at Kinu Hada. The atmosphere was relaxing, and the staff was friendly and attentive. I felt pampered!
David Wilson
Kinu Hada's aftercare products are a game changer! They helped soothe my skin after waxing and kept it hydrated. I love their recommendations!
Jessica Taylor
I tried the laser treatment at Kinu Hada and I couldn't be happier with the results. The team was knowledgeable and guided me through every step. Fantastic service!
Sarah Brown
The waxing service at Kinu Hada was top-notch. The staff was professional and made me feel comfortable throughout the process. I will definitely be returning!
Michael Smith
I had an amazing experience at Kinu Hada! The sugaring service was gentle and effective, leaving my skin smooth and hair-free. Highly recommend!
Emily Johnson
Blog Posts
Latest News
Why the whole world is turning to sugaring
Sugaring is no longer a well-kept secret. From Los Angeles to Tokyo, more people are trading razors and hot wax for a simple paste of sugar, lemon and water. We look at why it has become so popular and what makes it different.
Aftercare: the secret to smoother sugaring results
A great sugaring treatment is only half of the story. What you do at home in the days and weeks that follow makes a real difference to how smooth your skin feels and how easily short hairs can be removed next time.
Finding your favourite bikini shape
Full removal, a neat strip or something in between? There is no right or wrong answer. Here is how we help every guest find a bikini shape that feels comfortable, natural and completely their own.
How to protect freshly waxed skin from the sun
Waxing leaves your skin beautifully smooth, but it also removes a thin layer of dead skin cells. That makes freshly waxed skin more sensitive to UV light for a few days. These simple habits will keep it calm and even.
A little self-care for your back view
It is one of the most overlooked areas in any self-care routine, yet smooth, even skin there can make you feel more confident in everything from swimwear to your favourite jeans. Here is how to look after it.
Why ingrown hairs happen and how to prevent them
Ingrown hairs are one of the most common skin concerns we hear about. Most of the time they are caused by shaving or tweezing at home. Here is why it happens and how you can break the cycle for good.
Body hair during pregnancy and after birth
Many expecting mothers notice that their body hair changes during pregnancy. It may grow faster, thicker or in new places. Here is why that happens and how sugaring can help you feel comfortable throughout.
Sugaring for sensitive skin
Does your skin react to new products or turn red after shaving? You are not alone. Sugaring is one of the gentlest ways to remove hair, and it is often the first method that sensitive skin truly tolerates.
Sugaring or waxing: which one is right for you?
Both methods remove hair from the root and both leave the skin smooth for weeks. So what is the difference? We compare sugaring and waxing side by side to help you choose the treatment that suits you best.
Blog Posts
Latest News
Why the whole world is turning to sugaring
Sugaring is no longer a well-kept secret. From Los Angeles to Tokyo, more people are trading razors and hot wax for a simple paste of sugar, lemon and water. We look at why it has become so popular and what makes it different.
Aftercare: the secret to smoother sugaring results
A great sugaring treatment is only half of the story. What you do at home in the days and weeks that follow makes a real difference to how smooth your skin feels and how easily short hairs can be removed next time.
Finding your favourite bikini shape
Full removal, a neat strip or something in between? There is no right or wrong answer. Here is how we help every guest find a bikini shape that feels comfortable, natural and completely their own.
How to protect freshly waxed skin from the sun
Waxing leaves your skin beautifully smooth, but it also removes a thin layer of dead skin cells. That makes freshly waxed skin more sensitive to UV light for a few days. These simple habits will keep it calm and even.
A little self-care for your back view
It is one of the most overlooked areas in any self-care routine, yet smooth, even skin there can make you feel more confident in everything from swimwear to your favourite jeans. Here is how to look after it.
Why ingrown hairs happen and how to prevent them
Ingrown hairs are one of the most common skin concerns we hear about. Most of the time they are caused by shaving or tweezing at home. Here is why it happens and how you can break the cycle for good.
Body hair during pregnancy and after birth
Many expecting mothers notice that their body hair changes during pregnancy. It may grow faster, thicker or in new places. Here is why that happens and how sugaring can help you feel comfortable throughout.
Sugaring for sensitive skin
Does your skin react to new products or turn red after shaving? You are not alone. Sugaring is one of the gentlest ways to remove hair, and it is often the first method that sensitive skin truly tolerates.
Sugaring or waxing: which one is right for you?
Both methods remove hair from the root and both leave the skin smooth for weeks. So what is the difference? We compare sugaring and waxing side by side to help you choose the treatment that suits you best.
Blog Posts
Latest News
Why the whole world is turning to sugaring
Sugaring is no longer a well-kept secret. From Los Angeles to Tokyo, more people are trading razors and hot wax for a simple paste of sugar, lemon and water. We look at why it has become so popular and what makes it different.
Aftercare: the secret to smoother sugaring results
A great sugaring treatment is only half of the story. What you do at home in the days and weeks that follow makes a real difference to how smooth your skin feels and how easily short hairs can be removed next time.
Finding your favourite bikini shape
Full removal, a neat strip or something in between? There is no right or wrong answer. Here is how we help every guest find a bikini shape that feels comfortable, natural and completely their own.
How to protect freshly waxed skin from the sun
Waxing leaves your skin beautifully smooth, but it also removes a thin layer of dead skin cells. That makes freshly waxed skin more sensitive to UV light for a few days. These simple habits will keep it calm and even.
A little self-care for your back view
It is one of the most overlooked areas in any self-care routine, yet smooth, even skin there can make you feel more confident in everything from swimwear to your favourite jeans. Here is how to look after it.
Why ingrown hairs happen and how to prevent them
Ingrown hairs are one of the most common skin concerns we hear about. Most of the time they are caused by shaving or tweezing at home. Here is why it happens and how you can break the cycle for good.
Body hair during pregnancy and after birth
Many expecting mothers notice that their body hair changes during pregnancy. It may grow faster, thicker or in new places. Here is why that happens and how sugaring can help you feel comfortable throughout.
Sugaring for sensitive skin
Does your skin react to new products or turn red after shaving? You are not alone. Sugaring is one of the gentlest ways to remove hair, and it is often the first method that sensitive skin truly tolerates.
Sugaring or waxing: which one is right for you?
Both methods remove hair from the root and both leave the skin smooth for weeks. So what is the difference? We compare sugaring and waxing side by side to help you choose the treatment that suits you best.
